In recent times, levels of complexity of operations management have made us forget, for specialists, certain basic truths remain in full force to the work of leaders and managers. A brief review of a U.S. expert allowed to cool these postulates. These are 18 short rules for the manager or leader deserves to be called such, and management makes a difference for the company that has in its ranks:
1. Solve the problem, not guilt. It is much more productive and less expensive to fix what is wrong to waste time trying to discover who was to blame.
2. Tell people what you want, not how. You will find people more willing and less defensive if you get a guide of what to do Instead of turning instructions to do so. If you do, you will see that, over time, have more initiative and more willing to innovate.
3. Manage the function, not the paperwork of the case. Remember your job is to manage a specific function within the company, whatever it is. Generally, there is much work-related paperwork, but do not let that distract you from your real responsibility.
4. Do not do anything. Your job as manager is "planning, organizing, controlling and directing." Do not waste valuable time going back to do what you did before coming to manager. You know that you like and enjoy it, because it does well. But now needs to concentrate its efforts on driving, not "do."
5. Can not make a bad start. If a project or paper starts bad, it is generally difficult to recover the ground. Plan well the beginning and never regret. 6. Leave your office. What is called Management By Walking Around (MBWA) works very well. Interestingly, you become more accessible if it is out of the office. Get firsthand information. And find out what's really going on.
7. Lead by example. If you have to ask their employees to stay after hours, stay with them at that time. Do not travel in first class just because your company allows it, if its partners into more economic travel the same plane. Be a leader, it's harder to be a manager, but it's worth.
8. Delegate things simple. What you do well is what to delegate. Keep in your hands what is difficult and presents challenges.
9. Do not fall into the temptation of appearance. Work with your employees happy. Do not act "big." Do not try to imitate the important people, enjoy the company of their colleagues. Never assume that you know everything. Never return evil with evil. Act so that everyone can feel his honesty.
10. The quality is conform to the requirements. Set your standards and ask that others comply with them. The quality will come of that effort, not slogans, posters, let alone threats.
11. Learn from the mistakes of others. You do not live long enough to make them all.
12. Train your supervisors. The key to success in business is the productivity of their employees. The key to the productivity of their employees is the perception that the immediate supervisor. So, invest in training their supervisors and managers. See the results.
13. With an open mouth can be heard. His associates, employees, suppliers and customers all have something of value to say. Listen to the people around him. Never learn what they know if you cover with your own conversation. Remember, the only thing that can come out of his mouth is something you already know. If you are silent, you will learn.
14. Put into practice what it proclaims. To drive, do it by example. Do not expect your people to work overtime without pay if you leave early every day. Not staying at a hotel of four or five stars as it expects its employees to do one of two stars.
15. Leaders create change. If you drive, generate management changes. Be prepared for them and the impact it will have on the people inside and outside their group. If you are not making changes, not driving.
16. Do not limit yourself. The difference between leaders and managers is that the former does not set limits on themselves. There are enough people trying to limit what you do. Do not be another one on that list.
17. In calm waters, any handles the boat. What will differentiate career is as it manages through difficult times. Do not become complacent and relax just because things are going well. Anticipate turbulence.
18. Make the gap is leading the group you have to be more effective and productive with you in your place when you are away. If they were productive without it, it makes no sense for the company to keep on the payroll of its employees.
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