HOW TO CONTACT YOUR COMPANY STAFF Communication has four main functions within a group or organization: - motivation
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control emotional expression -
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information communication acts to control the behavior of members in various ways. Organizations have hierarchies of authority and formal guidelines that require compliance by employees. For example, when employees are required to notify their immediate supervisors any complaints related to work, to continue the job description or to comply with company policies, the communication is playing a supervisory role. But informal communication also controls the behavior. When the working groups tease or harass a member who makes too much (and makes it look bad the rest of the group), they are talking informally with the member and controlling their behavior.
communication fosters motivation by clarifying to employees what to do, how well they are developing and what can be done to improve performance if it is below average. The formation of specific goals, feedback on progress towards the goals and reinforcing the desired behavior: this stimulates motivation and communication needs.
For many employees, their work group is a basic source of social interaction. The communication that takes place within the group is a fundamental mechanism by which members show their frustrations and feelings of satisfaction. Therefore, the communication provides an outlet for emotional expression of feelings and to satisfy social needs.
The last function that develops communication relates to its role of facilitating decision making. Provides information that individuals and groups need to make decisions, to transmit the data to identify and evaluate alternative options.
None of these four functions should be seen as more important than the others. For groups to perform effectively are needed to maintain some form of control over its members, encouraging them to strive, to provide a means of emotional expression and decision making. One can assume that almost any communication interaction that takes place in a group or organization, plays one or more of these four functions.
Learn to listen effectively
Too many people take for granted the ability to listen, confuse hearing with listening. What is the difference? Hearing is simply pick up the vibrations of sound. Play is to get a sense of what we hear. Ie, listening requires attention, interpret and remember the sound stimuli.
The average person speaks normally at 125 to 200 words per minute. However, the average listener can comprehend up to 400 words per minute. This leaves plenty of time for idle mind wander while listening. For most people, it also means that it has acquired a number of bad listening habits to fill "idle time"
The following eight behaviors are associated with effective listening skills. If you want to improve their skills to listen, take these behaviors as a guide:
1. Make eye contact. How do you feel when someone does not look in the eye when you are talking about? Yes you are like most people, it is likely to interpret it distance or disinterest. We listen with our ears, but others tend to judge whether we are listening by looking at our eyes.
2. Take affirmative head movements and facial expressions appropriate. The effective listener shows interest in what is being said. How? Through nonverbal cues. When you add the nod Head and facial expression appropriate to a good eye contact, they suggest the speaker that you are listening.
3. Avoid distracting actions or gestures. The other side of the coin to show an interest in avoiding actions that suggest that his mind is elsewhere. To listen, not look at your watch, or handle paperwork, do not play with your stylus, or perform other similar actions. They make you feel he is bored or uninterested. Perhaps more important is that they indicate that you do not give your full attention and may be failing the receipt of the message the speaker wishes to convey.
4. Ask questions. He hears what he hears critical analysis and ask questions. This behavior provides the basis for clarification, and ensure understanding and attainment of the other party has the assurance that you are listening.
5. Make a paraphrase. The paraphrase means to restate what the speaker has just said in his own words. The effective listening using phrases like "I understand what you are saying or do you mean. . .? "Why paraphrase what was just said? For two reasons! First, is an excellent control device to verify that you have been listening carefully. One can not accurately paraphrase if the mind is wandering, or if you are thinking about what to say right away. Second, is a control for accuracy. To paraphrase his own words what the speaker just said and feedback, you verify the accuracy of your understanding.
6. Avoid interrupting the speaker. Let the party finished its mind before you try to answer. Do not try to guess the direction they will take the thoughts of the interlocutor. When the speaker has finished you will know!
7. Do not talk too much. Most prefer to express their ideas to listen to what others say. Many hear just because listening is the price we pay to get people to let us talk. While speech may be more fun and silence can be uncomfortable, you can not talk and listen at the same time. The good listener recognizes this fact and do not talk too much.
8. Make a smooth transition between the roles of speaker and listener, When you're a student sitting in a conference room, it is relatively easy to get into a mood of effective listening. Why? Because communication is essentially one way: The teacher speaks and you listen. But teacher-student pair is atypical. In most work situations, one is constantly exchanging the roles of speaker and listener. Therefore, effective listening makes the transition smoothly from speaker to listener and back to caller. From a listening perspective, this means concentrating on what the speaker has to say and practice not to think about what you will say as soon as you have the opportunity.
